Skip to Content

Privacy Policy

Last Updated: October 8, 2025

1. Introduction

Twentyseven Tech ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

This policy applies to our consultancy business based in Sydney, Australia, and complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

  • Name and contact details (email address, phone number, postal address)
  • Company name and job title
  • Information provided in contact forms, enquiry submissions, or service requests
  • Payment and billing information
  • Communication preferences
2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

  • IP address and geographic location
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on pages
  • Referring website addresses
  • Click patterns and navigation paths
  • Date and time of visits

3. How We Collect Information

We collect information through:

3.1 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and collect usage data. Types of cookies we use include:

  • Essential Cookies: Necessary for website functionality
  • Analytics Cookies: Help us understand how visitors interact with our website
  • Marketing Cookies: Used for retargeting and advertising purposes
  • Preference Cookies: Remember your settings and preferences
3.2 Third-Party Tools

We use the following third-party services that may collect information:

  • Google Analytics: Tracks and reports website traffic and user behavior
  • Odoo: Our customer relationship management and business operations platform
  • Retargeting Platforms: Display relevant advertisements based on your website interactions
  • Other analytics and marketing tools as needed for business operations
3.3 Direct Interactions

Information you provide when you:

  • Fill out contact or enquiry forms
  • Subscribe to newsletters or updates
  • Request consultancy services
  • Communicate with us via email, phone, or other channels
  • Participate in surveys or feedback requests

4. How We Use Your Information

We use collected information for the following purposes:

  • Service Delivery: To provide, maintain, and improve our consultancy services
  • Communication: To respond to enquiries, send updates, and provide customer support
  • Business Operations: To manage client relationships, process transactions, and maintain records
  • Marketing: To send promotional materials, newsletters, and relevant service offerings (with your consent)
  • Analytics: To understand user behavior, improve our website, and optimize user experience
  • Retargeting: To display personalized advertisements across other websites and platforms
  • Legal Compliance: To comply with legal obligations and protect our rights
  • Security: To detect, prevent, and address technical issues and fraudulent activity

5. Legal Basis for Processing (for International Visitors)

We process your personal information based on:

  • Consent: You have given clear consent for specific purposes
  • Contract: Processing is necessary to fulfill our contractual obligations
  • Legal Obligation: Required to comply with applicable laws
  • Legitimate Interests: For our business operations, provided your rights are not overridden

6. Information Sharing and Disclosure

We may share your information with:

6.1 Service Providers

Third-party vendors who perform services on our behalf, including:

  • Cloud hosting providers
  • Analytics and data processing services
  • Marketing and advertising platforms
  • Payment processors
  • Email service providers
6.2 Business Transfers

In connection with any merger, sale, acquisition, or transfer of business assets

6.3 Legal Requirements

When required by law, court order, or government authority, or to protect our rights and safety

6.4 With Your Consent

Any other third parties with your explicit consent

We do not sell your personal information to third parties.

7. International Data Transfers

Your information may be transferred to and processed in countries outside Australia, including the United States and European Union, where our service providers operate. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we will securely delete or anonymize it.

9. Your Privacy Rights

Under Australian privacy law, you have the right to:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information in certain circumstances
  • Restriction: Request restriction of processing in certain circumstances
  • Objection: Object to processing based on legitimate interests
  • Data Portability: Request a copy of your information in a portable format
  • Withdraw Consent: Withdraw consent for marketing communications at any time
  • Complain: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, please contact us using the details provided below.

10. Cookie Management

You can control and manage cookies through your browser settings. You can:

  • Block all cookies
  • Accept or reject cookies on a case-by-case basis
  • Delete cookies already stored on your device

Please note that disabling cookies may affect the functionality and features of our website.

To opt-out of Google Analytics tracking, you can install the Google Analytics Opt-out Browser Add-on.

11. Marketing Communications

If you have consented to receive marketing communications, you may opt-out at any time by:

  • Clicking the "unsubscribe" link in our emails
  • Contacting us directly using the details below
  • Updating your preferences in your account settings (if applicable)

12. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

13. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

14. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our website after changes constitutes acceptance of the updated policy.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Twentyseven Tech

Email: info@twentyseven.tech

17. Complaints

If you have a complaint about how we handle your personal information, please contact us first. If you are not satisfied with our response, you may lodge a complaint with:

Office of the Australian Information Commissioner (OAIC)

Website: www.oaic.gov.au

Phone: 1300 363 992

Email: enquiries@oaic.gov.au

Acknowledgment: By using our website and services, you acknowledge that you have read, understood, and agree to this Privacy Policy.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

We do not currently support Do Not Track signals, as there is no industry standard for compliance.